Frequently asked questions
Here, you'll find answers to common questions about our handmade, herbal-based products, shipping, returns, and more. We’ve covered essential details to make your shopping experience easy and enjoyable.
Yes, our products are crafted with gentle, herbal-based ingredients that are suitable for most skin types, including sensitive skin. However, we recommend a patch test before full use if you have specific sensitivities.
Your satisfaction is important to us. If you’re not completely happy with your purchase, please contact us within 14 days of delivery for assistance with returns or exchanges. Please note that customized products are not eligible for return, as they are made specifically to your preferences.
Since our products are handmade and made to order, processing times may vary. Generally, orders are dispatched within 48 hours of confirmation, with delivery depending on your chosen shipping method (standard: 3-5 days, express: 1-2 days).
Our products prioritise natural, herbal ingredients, and we use only minimal, skin-safe preservatives to ensure quality and freshness without compromising on purity.
Your satisfaction is important to us. If you’re not completely happy with your purchase, please contact us within 14 days of delivery for assistance with returns or exchanges. Please note that customised products are not eligible for return, as they are made specifically to your preferences.
Contact us for any questions
If you have further questions, feel free to reach out—our team is always here to help!